How do I place an order?
What is your returns policy?
What are your terms of business?
Is the scan I see the stamp I will get?
What is the difference between your ‘Price List’ and your ‘Single Items’?
What are your stamp dealing credentials?
What conventions do you use in your listings?
How do I know if an item is in stock?
What do you charge for Postage & Packaging?
How do I place an order?
On the “Single Items” section, simply click on the item, you will see an “Add to cart” button, simply click on this and it will add that item to your Shopping Cart. Then follow the instructions to pay for your items.
The “Standard Price List” section has lists that download as PDF files. Simply email an order to us, the email address is on the PDF.
We accept payments by PayPal or GBP cheque. For orders from the “Standard Price List” we will send a Paypal Payment Request to your email address, once I have completed your order. If you wish to pay by cheque we will advise the address to post it to. If you send cash, it is sent at your own risk.
What is your returns policy?
Our aim is for you to be totally satisfied with your purchase and our service to you. You can return any purchase within 14 days (Inland) and 21 days (overseas). Please inform us straight away that you wish to return the goods to us; you are liable for the cost of return and ensuring adequate packaging. Your money will be refunded upon safe receipt.
What are your terms of business?
Our terms of business are as follows:
- All prices are in £ Sterling.
- Payment with order – no items will be despatched until full payment, including postage, is received.
- Credit terms are available to known customers – please contact us.
- Guarantee of Satisfaction: Our aim is for you to be totally satisfied with your purchase and our service to you. You can return any purchase within 14 days (Inland) and 21 days (overseas). Please inform us straight away that you wish to return the goods to us; you are liable for the cost of return and ensuring adequate packaging. Your money will be refunded upon safe receipt
Is the scan I see the stamp I will get?
Scans of stamps in our “Single Items” section are of the actual item you will receive. You may request scans of higher value, ordinary stock items.
What is the difference between “Standard Price List” and “Single Items?”
Our “Standard Price List” is where you will find our regular stamp stock. Our “Single Items” pages are where you will find the stamps that will add interest and specialisation to your collection, plus better stock items. Many of the Single Items are not expensive; indeed our prices start from as little as £10.
What are your stamp dealing credentials?
I began trading in October 1998, initially starting out as a self-employed dealer. I have since worked as an auction describer for a large philatelic auctioneers and for an internet based stamp auction company. I am well known in the British stamp trade. Please see the “About Us” page for more information.
What conventions do you use in your listings?
We use the conventions ‘UM’, ‘Mint’ and ‘Used’ to describe the status of a stamp:
- UM is Un-mounted mint, also known as MNH (Mint Never Hinged). This is a stamp that has full original gum and has never had a hinge applied to its gummed side.
- Mint is for a stamp that has been hinged and will have a hinge mark, or neat and not heavy hinge remainders. We do not deal in heavily hinged, sub-standard stamps.
- Used is for a stamp that has a neat circular postmark. We only sell stamps that would be considered fine used or very fine used. Stamps with heavy cancels, machine/slogan cancels are not up to our standard, unless the stamp has postmark interest. In this instance they would be sold in the Single Items section where you can see a clear scan of the exact stamp you are buying.
How do I know if an item is in stock?
Single items stock is accurate at the time of purchase. However, since “Standard Price List” items are where our regular stock is listed, accurate stock counts are difficult. Please keep checking our website as new stock will be added regularly. If for any reason, you place an order and the stamp is not in stock we will notify you immediately – refunding any payment if necessary.
What do you charge for Postage & Packaging?
We try to keep our P&P charges as low as possible. We offer the following services:
UK:
UK no compensation – Price £1 – standard first class mail, proof of posting is obtained for all items. Items are sent at your risk, please note however that very little mail goes missing in the UK.
UK compensation to £2500 – Price £7.50 – items sent via Special Delivery, with next day delivery and signed for.
Europe:
Europe no compensation – Price £1.80 – sent via airmail.
Europe compensation to £500* – Price £7.80 – items sent via the “International Signed For” service, a signature is obtained upon delivery.
Rest of the World:
Rest of the World no compensation – Price £2.60 – sent via airmail.
Rest of the World compensation to £500 – Price £8.60 – items sent via the “International Signed For” service, a signature is obtained upon delivery. Please note that this service is not available to South Africa or the USA and may not be available to all countries.
Courier Service – Available on request.